What our Customers say...

Water Damage Testimonials

The SERVPRO team did and excellent job from day 1 with Lucas to the last day with Luis. The staff was courteous and kind. Don Collins has a top notch team. I recommend SERVPRO without hesitation. 

Dean from SERVPRO arrived promptly, was very knowledgeable. He explained the process for recovery from our flood disaster carefully and completely. He was sympathetic and professional. The insurance company told us it was an excellent job making all the right decisions to save the apartment.

Techs were always flexible with monitoring and communication methods. Great Service!

The entire team that helped us were so thoughtful, timely, and considerate. We couldn't be happier with all the work they did and help they were they were more than willing to give. I pray that no one else has to deal with water damage but if they do call them.

We would like to give a BIG Thank You to all the volunteers that showed up to help move classroom equipment to their temporary classrooms while our preschool goes through a minor restoration! Also a BIG Thank you to SERVPRO for helping us get this done in a timely manner!

Luis is an excellent representative to your company...also the other gentleman who came with him. I really don't think I could have made it through this week without him. He should be in charge wherever he wants to focus on his skills...absolutely wonderful!!!

Thank you for such a professional, hard working, courteous staff!  So easy to work with all staff. Josh kept me informed and answered my questions. Josh and his team were professional, polite and respectful of our property. Their care and concern eased the stress of this situation. These folks are calm and hard workers. They don't waste time! This is and outstanding team! They represent SERVPRO well!

Great guys, hard workers, great job! Have never met such nick courteous young men!

I was so amazed at the professionalism of this organization. Everyone was awesome! Thank you to everyone evolved! 

Very impressed with the quick response to our call. Everyone was very professional and explained all of the process they were doing and why. Personnel that serviced daily was excellent!

We couldn't have asked for a better representative than Bill. He was absolutely amazing working with us. We felt he went over and beyond his scope of duty. he was very compassionate during our stressful and emotional situation. 

We couldn't have asked for a better representative than Bill. He was absolutely amazing working with us. We felt he went over and beyond his scope of duty. he was very compassionate during our stressful and emotional situation. 

A special thanks to Bill, Max and Daniel who were extremely nice and worked hard and diligently.

A special thanks to Bill, Max and Daniel who were extremely nice and worked hard and diligently.

SERVPRO is great! had not been for their knowledge unseen damage would have been left unaddressed. Thank you

I love this SERVPRO team!! The addressed and fully corrected all our concerns. I highly recommend them. Great Job!

Bill and team were outstanding! I felt very comfortable having them in my home and the level of professionalism they held.

Hello again! I write today to "Thank you" and your crew as well as the crew that came in and placed everything back in my house. EVERYONE of you did a GREAT job!! I would gladly recommend SERVPRO to anyone who might have a big problem as I did. May God Bless you and your co-workers at SERVPRO. Thank you again!!  Helen

Very professional and courteous. Everyone! Patrick not only introduced himself but offered his handshake, unusual for someone so young. All introduced and very very professional.

They were caring, helpful, and courteous. It was an overwhelming situation and they made me feel better about it. Even though I really hope I never have to use them again. They are great guys. Thanks!!

Your team was very professional. We appreciate everything you did. Great job!

They were professional, considerate, respectful, and kind. I was blessed absolutely. The gentlemen that came to my home were kind, considerate, and more than competent. I believe they went "way" out of their way to make this ordeal as easy as possible. (In regards to Emergency Sewer Damage Cleanup and Residential Cleaning Services) - Clarkesville, Georgia

Professional work. We were well pleased with the results, and the job was finished quickly. Thanks. (In regards to Emergency Water Damage Services provided at the History Museum in the old Train Depot during the 2009 Flood)- Toccoa, Georgia

Excellent Service. SERVPRO is always my first choice! (In regards to Residential Water Damage Restoration Services)

Please use Bill, John and Jason as models for incoming workers. They were EXCELLENT. I can't say enough great things about them. They explained everything so that I could understand the process. I was so comfortable with them working in my home. (Water Damage Restoration)

Nicholas and John were most helpful, courteous and efficient. (Water Damage Restoration)

They kept me informed on what they were doing and were very professional. (Water Damage Restoration)

They were hard workers. I enjoyed the time they were here. Bill and his helper were extremely professional. (Water Damage Restoration)

We appreciate the prompt response to our water damage. (Water Damage Restoration)

We are very pleased with the water mitigation job on the gym floor. Your company was very helpful.

We were very impressed with Nick and his employees. Nick Freeman was very helpful in assisting us in all our problems. He was very professional and knowledgeable. We would recommend him and his staff to anyone. Thanks for serving us. (Water Damage Restoration)

SERVPRO was very polite. They explained everything and helped out greatly with everything. Excellent service. (Water Damage Restoration)

They demonstrated that they were very knowledgeable of their profession. (Water Damage Restoration)

SERVPRO was very professional and prompt with visits. They put the customer first. I would highly recommend your company. (Water Damage Restoration)

Your staff was very positive and I will use your services and recommend SERVPRO. Thanks for a job done well! (Water Damage Restoration)

SERVPRO went the extra mile to help me. All of your staff are WONDERFUL! Keep the personnel that you have. They represent your company in such a positive way and were so kind to me! (Water Damage Restoration)

SERVPRO was fantastic. Absolute gentlemen who did great work. (Water Damage Restoration)

Wonderful and prompt service! The technicians were very polite and did thorough work! (Water Damage Restoration)

I was pleased with the work, people, speed of service and help. People were very Christ like. Thank you all for allowing Jesus to use you to help others. (Water Damage Restoration)

Thank goodness we are finally finished! David and I can't tell you enough how much we appreciate all your hard work, diligence, and professionalism. We couldn't have done it without you! (Water Damage Restoration)

Great Work

Very Pleased - Nicholas has been great - Sandy in the office is also very kind.

Wonderful Service

Excellent Team - Patient, thorough and accommodating.

Nick is very attentive to your customers' needs.

All SERVPRO onsite staff has my thanks for a job well done.

Keep up the good work.

You guys are great.

Bill Tucker was fabulous, he stayed in touch throughout - Very Efficient, personable, knowledgeable. He addressed all water issues, even the more minute ones.

The guys were great.

Your staff is wonderful - Very impressed with them and their professionalism - Very hardworking, they all need a raise!

Employees were exceptional and great communicators - Most notably, Jacob and Nicholas.

I am very pleased and thankful for their caring words and efficient services.

Good job; Pleasure to work with.

All SERVPRO personnel did a fabulous job!

I am very pleased and thankful for their caring words and efficient service.

Bill Tucker and Jason Whitfield were very courteous, professional and hard working on our problem, very impressed. Thank you and them for your prompt attention to help us recover.

I was impressed with the company.

I felt that everything went smoothly and was handled quickly and efficiently.

Bill and his team were a pleasure to have in our home. He explained everything to us. He made this experience as convenient as possible. We would definitely recommend your services.

They know what they are doing. Excellent job! Nicest, sweetest and most helpful crew - All of them!

I really appreciate the fact that I continue to see the same faces, that helps the anxieties of your clients. GREAT company!

They were very courteous and their professionalism was great.

Can't think of anything that could have gone better. Professionally done, start to finish. Nice Job!

All persons involved from SERVPRO were extremely helpful, very professional, courteous, and helpful, especially the post-construction cleanup crew. They were very nice. (In regards to Emergency Water Damage Restoration and Professional Cleaning Services provided in a Condominium) - Clayton, Georgia

Best Service Company I've ever dealt with! Everyone I dealt with was extremely helpful, prompt, and very knowledgeable. (In regards to Water Damage Restoration and Residential Carpet Cleaning services) - Sky Valley, Georgia

They were very customer friendly and very detailed in their work. Bill Tucker went above and beyond what was expected from me. He stayed with us until we were completely satisfied and all questions were answered. (In regards to Residential Water Damage Services) - Cornelia, Georgia

Prompt, professional, courteous, outstanding !

Very kind and concerned serviceman.

Excellent, professional service from start to finish. Thank You!

Very Professional !

Nick, I do just want to say your people were GREAT. Very helpful and quick. We appreciate them all very much and hope to get back to normal soon and I know we could not have done this without SERVPRO's help !

The men were so nice to me !

Team member Aaron was Great ! He was professional and did a wonderful job and made my bad water damage manageable.

Very impressed with response, very timely, always here when they said they were going to be here. Felt very comfortable with their expertise...very knowledgeable, patiently explained what needed to be done. Great problem solving...helped me feel good and comfortable about what would have been a much more frustrating experience. Will highly recommend.

The SERVPRO Representatives were capable, polite and professional.

Great people! Could not be happier!

The team that worked for me covered EVERYTHING. I am thankful I got this crew.

Well pleased with the company. We would use them again.

SERVPRO was awesome. They got in there and did what they were supposed to. It was a no worry situation. I appreciate that.

The communication, follow up...the techs were super courteous and professional. Very satisfied.

Very professional - courteous.

I was very pleased with the service, employees and quick response time.

SERVPRO thoroughly explained the repair process before beginning work in my home. The employees are very professional and courteous. They were cooperative and responsive to my needs and they adhered to our agreed upon schedule. I am likely to recommend SERVPRO of The Mountains to a friend.

The onsite personal explained what they were doing and why it was being done in terms that were easily understood. They were very patient about answering my questions.

Such wonderful help! Could not believe they mad an awful time beurable!

This entire group displayed professionalism the entire time they were here. They answered questions and went out of their way to address any concerns I had. They are the most polite and courteous group of people I have met in a while. SERVPRO should be proud to have these individuals representing the company.

They truly stand out. All of them were personable and a pleasure to interact with. They worked very hard and appeared to know exactly what they were doing. Those that were in charge of the group at any one time were very knowledgeable and took the time to communicate details to me.

Phone communication was encouraged after hours if needed and they stayed in communication with me to let me know when they were coming and what time. Truly remarkable customer service. I would recommend them to anyone.

Great to work with. Very detailed in explanations. Kept me informed through the process.

SERVPRO team was on site within 2-3 hours from the initial call. They remained focused on the job and making me feel secure. They respected my schedule. I would use them again.

Very professional, and were here on time everyday. If they were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO franchise itself.

Very professional, and were here on time everyday. If the techs were going to be a little behind they would let me know ASAP. This really impressed me about the SERVPRO Franchise itself.

I appreciate your work and always calling to let me know when you would be arriving.

SERVPRO staff was wonderful at every step of this awful storm damage. They are kind and courteous and very patient explaining the process.

SERVPRO personnel worked diligently, efficiently and very respectful of our sircumstance during this tragedy. They were patient and explained everything very well.

Everyone that was here was professional, courteous, prompt and knowledgeable. Would absolutely recommend.

Hi SERVPRO:
I wanted to share with you, the outstanding support and customer service I received from your team, during my recent home disaster.
Nick, Bill, and the initial response team were extremely professional, knowledgeable, and customer focused.
This was my first experience with SERVPRO, and I am beyond impressed.
The team effort, and coordination was superior.
With all due respect, I hope I do not have a need for your services in the future, but, in the event I do, SERVPRO would be my first, and only choice.
Regards,

Shirley

SERVPRO of Tri-County & The Mountains was fast at cleaning the water up, taking the carpet and once we got the approval from Allstate to remove furniture they did that quickly and brought it back with no issues after completion.

SERVPRO was outstanding to work with. Punctual, efficient, professional; all very reassuring qualities when in the situation we found ourselves in.