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Highly Trained

7/13/2021 (Permalink)

SERVPRO logo SERVPRO is certified to clean up your messes.

Water, fire, smoke, and mold damage can all devastate residential and commercial buildings with unique issues and challenges.

Specialized expertise is necessary to perform restoration, and return homes and businesses to safe, clean, and odor free conditions.

That expertise and knowledge begins thru training and deepens with experience. Your hometown SERVPRO of The Mountains trains and employs certified and caring technicians to Rabun, Habersham, White and Banks counties. 

The IICRC (Institute of Inspection Cleaning and Restoration), which maintains a series of accredited classes for the restoration industry, is what SERVPRO Industries bases its comprehensive training program on. Technicians gain a firm and workable knowledge of industry standards and best practices that grows from the first day of hire and continues throughout their career.

SERVPRO Industries has been serving this great nation since 1967 – over 53 years and counting!  During that half century, SERVPRO has continued to collect and train its employees with the best cleaning and restoration methods available.

Why SERVPRO?

7/6/2021 (Permalink)

SERVPRO technicians at work SERVPRO technicians stocking a truck so that they are ready for the next job.

We are close to home:

One of the wonderful benefits of living in Northeast Georgia is the laid-back environment. Our rural location allows us leisure to enjoy life and our neighbors.

We know that living in smaller towns and in the country can lead to supplies and services being delayed.

Sometimes, we must wait for professional service providers to travel from other areas. Often this is from as far away as Atlanta!

However, if your home or business experiences a fire, water, or mold damage, professionals who are trained to deal with such events live and work in our community.

SERVPRO of The Mountains is located north of Clarkesville, and is just a few minutes’ drive from Rabun, Habersham, White, and Banks Counties.

Being your neighbors, we care and take more pride in every customer and in giving them the highest quality service and professionalism.

Don’t wait on help that comes from many miles away! Call your local professionals at SERVPRO of The Mountains whenever you are facing fire, water, or mold challenges.

Historic Microburst Storm is small but dangerous

7/1/2021 (Permalink)

The Hartwell Sun newspaper logo. Storm ravages Hart County during the night of April 6, 2017. By Michael Isom Staff writer. Highly trained crews from SERVPRO of The Mountains.

This storm covered about 2 miles, but it was extremely destructive as it was concentrated into a straight-line wind shear that took out trees, power poles, and structures like a bomb had been dropped.

Storm ravages Hart County during the night of April 6, 2017.  By Michael Isom Staff writer

A line of severe storms rumbled through Hart County just after midnight last Thursday causing county-wide damage and power outages.

“The worst storm damage was out there by Cateechee (Golf Club) or out there on Bowman Highway next to the Ag Center,” said Hart County Sheriff Mike Cleveland The sheriff’s department started getting phone calls from Hart County residents when the storm began.

James Fulghum lives on Bowman Highway near the Agriscience Center and was awoken by the storm. “I don’t get scared that often, but I have to admit that really scared me,” said Fulghum.

 Lynne Adams had a similar experience at her Ross Road home. “I have lived in this house nearly 30 years, and haven’t, until now, heard a hailstorm like this here,” she said. “I seriously thought the windows might break.”

According to Ed Hoy, supervisor of system operations with Hart EMC, over 1,500 members were without power at the height of the storm.

The biggest concentration of incidents were reported in the Liberty Hill and Sardis areas. “Enough praise cannot be given to the (Hart County) Fire Department and the volunteers and the (Hart County) Road Department. They were actually the hands-on chain saws, tractors, and whatever was needed to get the job done,” Cleveland said. “It was just amazing the amount of huge trees in the road. We aren’t talking about one tree. We are talking about multiple trees.”

Excerpts from the Hartwell Sun Newspaper, April 13th, 2017

Thankfully, no one was hurt from the storm!

However, hundreds of trees were knocked down and as many homes and businesses were damaged.

Microburst storms like these have been more frequent lately and their damage can be severe.  

Highly trained crews from SERVPRO of Tri-County & SERVPRO of the Mountains were on the scene early that morning helping those in need with water removal, debris cleanup and property restoration.

We all get cleaned up for the first day of school

6/17/2021 (Permalink)

Large lettering announcing the first day of school SERVPRO of The Mountains is always extremely proud to help our local schools get their carpets ready to welcome back our kids to their classrooms.

We all like to look our best and wear new cloths for the first day of classes – including the schools themselves.

During the summer months, our local schools and colleges are busy painting, replacing, and cleaning. Furniture is cleaned or replaced, equipment is upgraded, walls painted and of course carpets and other flooring types are cleaned.

Despite meticulous planning and coordination, delays and setbacks always occur. The last weeks before students return is always hectic, and everyone is trying to get ready on time.

Usually, the last thing to be complete before school starts is to clean the carpets.

Carpet cleaning can really improve the indoor air quality and the health of the occupants. Professional cleaning can remove the dust, dander and other pollutants that dirty carpet can release.

With the arrival of Covid, it has become is even more important to remove these debris that can harbor germs and bacteria. The cleaning detergents and hot water rinse used can help restore carpets to its best appearance and condition.

SERVPRO of The Mountains is always extremely proud to help our local schools get ready. Fresh cleaned carpets help safely welcome back our kids to their classrooms.

That means on the first day of school, we are all looking and feeling our best!

Who do you call when your Structure is not well?

6/17/2021 (Permalink)

2 inches of standing water throughout the clinic. This clinic in Hartwell, Ga was flooded by a broken water pipe, SERVPRO OF The Mountains assisted removing more than 200 gallons of water.

Knowing when to call the doctor when you are not feeling well is something we have all been taught whether through experience or our mother’s instruction. The questions is, how do we know when our home or business is not feeling well? When this small Family clinic arrived in the morning to get ready for their day, they discovered about 200 gallons of standing water preventing them from caring for their patients. Removing all that standing water was the top priority in preventing further damage and getting the clinic back up and running. Your local SERVPRO of The Mountains received the call and immediately responded, dispatching our local highly trained technicians. These technicians are always ready to go, often in the middle of the night to keep homes and businesses in your community thriving.

A little soot goes a long way

6/17/2021 (Permalink)

Soot and smoke billowing from a homes windows Soot and smoke can often times cause more damage than the fire itself. Call SERVPRO of the Mountains for consultation on soot removal.

Thankfully, we have amazing technology like smoke and fire alarms, both which have saved many lives and do a great job alerting us to threats. Home and places of business should all be equipped with fire alarms, extinguishers, and escape equipment.

The volunteer firemen in our communities are the first to respond, but also the last line of defense. These amazing people, many of which are our neighbors, respond at any time of day or night to quickly extinguish flames.

These indispensable resources and people have been so skilled and proficient, that the incidents of total fire loss have declined compared to the number of structure fires.

That said, small fires are still a large problem.  

As the fire is burning, it produces soot in the smoke and vapor cloud that it created. Soot is the residue of the burnt material that was converted to heat or vapor.

That sooty residue makes the qualities of the materials burned stand out more.

Naturally occurring materials that come from God’s creation tend to burn more completely. They produce a grey ash that is “cleaner”. The natural soot is also more powdery and generally easier to remove.

Materials that are not naturally occurring such as plastic, rubber, and artificial fibers generally include varying amounts of petroleum bases. Those types of materials burn slower and often burn less completely than natural materials.  

The soot that is left behind is much messier, often being oily, greasy, and smears when touched. This soot is much more difficult to remove.

More care and effort are needed to remove and properly clean this type of soot, which is why special products, tools, and supplies are required.  

If you were to have the unfortunate event of a fire, try to refrain from cleaning it. Using improper methods and tools can actually “set” the soot and staining in surfaces.

Call your friendly neighborhood SERVPRO professional for a quick, FREE and thorough fire damage consultation. We can assist with determining what can be cleaned, what methods to use and what results to expect.

Call today!

Things to Consider About Disaster Recovery at Your Business | SERVPRO® of The Mountains

6/17/2021 (Permalink)

“insurance policies binders and pen sitting on black table in large conference room” SERVPRO The Mountains is your go-to in case a disaster occurs. Get in touch with us to learn more.

Business owners have so many decisions to make throughout their daily operations, but part of being a good owner is thinking about the future. When it comes to things that would slow down your production and productivity, it is especially important. Many times, these things are disasters that are out of your control. It is not uncommon for business that are faced with disasters to not recover from them, but those to create plans and think ahead come out much better in the aftermath.

People are the priority and of the utmost importance when disaster comes. Creating a plan of evacuation and having emergency procedures in place is super important. After you have those in place, it is time to begin thinking and planning recovery measures to help you reopen your doors as soon as possible.

Planning Out Your Disaster Recovery as a Business Owner

File an insurance claim and begin restoration. There is plenty of variety in commercial insurance coverage, so contacting your insurance company is the only way to know for certain what you will be eligible to claim. After you do this, making sure you contact your restoration company quickly so they can begin getting a response crew together to handle your damage.

Give customers the chance to show their support. It is impossible to know what type of operation you will be able to maintain after a disaster, but regardless of what you choose to do, letting customers know what your plan is will be key for getting their support. You may be doing takeout only, closed temporarily or operating on shortened hours—using social media to announce these changes will ensure that customers can support you when they are able.

Make use of the financial assistance that is offered. Even if you can claim your damages with your insurance provider, there can be many costs that are not covered such as loss of income and excess damages. The disaster loan program through the Small Business Administration is designed to help with this, so see if you qualify for funding options through them to help cover some of these extra expenses.

If your business has been damaged due to a disaster, we’re here to help. Contact us at any hour to report your damage or to learn more about our commercial restoration services.

Historic Hart County Church Fire

6/17/2021 (Permalink)

2 large brick buildings with tall columns in front, building on left has steeple. SERVPRO of The Mountains assisted its neighboring franchise to clean up a fire and smoke damage for Sardis Baptist church located in Hart County.

SERVPRO of The Mountains assisted its neighboring franchise to clean up a fire and smoke damage for Sardis Baptist church located in Hart County just north of Hartwell, Georgia. It is a beautiful campus that overlooks the gorgeous Lake Hartwell near the Big Oaks State Park.  

This great church has been serving its local community since 1803!  Many of the members and visitors come from the surrounding counties of Elbert, Franklin, and Anderson. The historic church is in its fifth sanctuary building.

A few days before Christmas, a candle reignited after they wrapped up an evening service. Thankfully, a family of campers at Watsadler State Park noticed the flickering fire thru the stained-glass window and called 911.

Local volunteer fire fighters from Hart County Station 1 and Bio Volunteer Fire station responded very quickly and managed to save the sanctuary from total loss.

Even though the structural damage was contained to one window and an adjoining wall, smoke and odor had permeated throughout the entire sanctuary. SERVPRO of The Mountains was called to remove the soot and odor and restore the sanctuary.  

Due to high ceilings, recessed lights, speakers, projectors, and chandeliers, church sanctuaries often create difficult challenges when trying to restore them. Not to mention over 100 pews had to be detached, cleaned, deodorized, and reset. Every wall, ceiling, and surface had to be thoroughly cleaned and deodorized by hand.

The project was quite large and took SERVPRO crews several weeks, but in February, the church was able to reopen and resume its normal schedule of worship and its mission to serve the community.

The Warmer Months and Fire Safety | SERVPRO® of The Mountains

6/17/2021 (Permalink)

flames and smoke from a bonfire Restoring fire and smoke damage is one of our specialties. Contact SERVPRO of The Mountains to learn more.

With the days starting to warm up, it becomes more inviting to spend your days outdoors. When you think of warmer days, you don’t typically think of fires, but when you stop and think, there are actually quite a few spring and summer pleasures that involve fire.

That means an increased fire risk. Did you know that spring sees more daily fires on average than any other time of year? While some fire safety comes as second nature, it’s nice to have a refresher.

What exactly should you pay attention to? Start here:

Fire pits. There’s something about sitting around a fire to help the conversations start flowing! While it seems like a no-brainer, never leave your kids unattended around the fire. It’s also important to keep a bucket of water nearby or drag a water hose close to the pit. You should never add leaves or pine needles to the fire, and finally, put the fire out slowly to avoid scattering embers.

The grill. There’s just something about seeing dear old dad in an apron standing around a grill! The smell of barbecue going is wonderful, but you need to stay mindful that you are working with fire. The combination of flames, heat, grease and gas can make things escalate quickly. Check to make sure the grill is in good working condition, have it placed at least three feet away from everything and clean it before each use. Cleaning the grill before use is the best tip there is, because almost 20% of grill fires are due to poor cleaning.

Chimneys and dryer vents. Some people have fireplaces built into their porch, which makes for a nice setting. But since you probably used it during winter months, be sure have it inspected before next winter. This helps avoid a dangerous buildup of ash and coals. Also, dryer vents tend to get a lot of lint buildup, so while you’re doing maintenance on your chimney, go ahead and clean these vents out as well.

While fire risk is not completely avoidable, being prepared can save you in the long run! If you have fire damage at your home or business, no matter the cause, we are here to help. Contact SERVPRO of The Mountains today to experience the SERVPRO difference.

The Warmer Months and Fire Safety | SERVPRO® of The Mountains

6/17/2021 (Permalink)

flames and smoke from a bonfire Restoring fire and smoke damage is one of our specialties. Contact SERVPRO of The Mountains to learn more.

With the days starting to warm up, it becomes more inviting to spend your days outdoors. When you think of warmer days, you don’t typically think of fires, but when you stop and think, there are actually quite a few spring and summer pleasures that involve fire.

That means an increased fire risk. Did you know that spring sees more daily fires on average than any other time of year? While some fire safety comes as second nature, it’s nice to have a refresher.

What exactly should you pay attention to? Start here:

Fire pits. There’s something about sitting around a fire to help the conversations start flowing! While it seems like a no-brainer, never leave your kids unattended around the fire. It’s also important to keep a bucket of water nearby or drag a water hose close to the pit. You should never add leaves or pine needles to the fire, and finally, put the fire out slowly to avoid scattering embers.

The grill. There’s just something about seeing dear old dad in an apron standing around a grill! The smell of barbecue going is wonderful, but you need to stay mindful that you are working with fire. The combination of flames, heat, grease and gas can make things escalate quickly. Check to make sure the grill is in good working condition, have it placed at least three feet away from everything and clean it before each use. Cleaning the grill before use is the best tip there is, because almost 20% of grill fires are due to poor cleaning.

Chimneys and dryer vents. Some people have fireplaces built into their porch, which makes for a nice setting. But since you probably used it during winter months, be sure have it inspected before next winter. This helps avoid a dangerous buildup of ash and coals. Also, dryer vents tend to get a lot of lint buildup, so while you’re doing maintenance on your chimney, go ahead and clean these vents out as well.

While fire risk is not completely avoidable, being prepared can save you in the long run! If you have fire damage at your home or business, no matter the cause, we are here to help. Contact SERVPRO of The Mountains today to experience the SERVPRO difference.