Recent Why SERVPRO Posts

We Train to Handle Every Situation | SERVPRO® of The Mountains

5/4/2023 (Permalink)

 img src =”team” alt = " group of 3 SERVPRO reps standing near a green semi truck at a work site ” > Is your home or business in need of restoration? SERVPRO of The Mountains is ready to help you recover.around the clock.

As a homeowner, you make decisions all day long. Some decisions are simple and fun, like finally deciding on a paint color for your hallway. Other decisions like deciding on a partner to help you recover from roof damage after a severe storm rolls through are impactful.

Decisions like this can either set you up for success or even more frustration down the road. You want a highly trained team that you can rely on to fully restore your home, right? Or would you be OK taking a gamble on a team that doesn’t have the right training or certifications that they need?

Of course you would choose the reliable company! That’s where we come in. SERVPRO of The Mountains is here to help you recover using the latest and most reliable restoration techniques, and we have the certifications needed to ensure that all policies and procedures are followed correctly.

We Take Training Seriously

We know how important it is to get our jobs done right, so that’s why our team follows the IICRC standards in our training. We learn the proper way to clean and restore every part of your home. We take a variety of courses, including but not limited to:

  • water damage restoration
  • fire damage restoration
  • mold remediation
  • carpet and upholstery and cleaning

We also take the time to give our employees extra certifications. Through our Employee Certification Training program, our employees are given the time to go through the material at their own pace to ensure they thoroughly understand the processes and procedures.

We Love to Keep Learning

They say you should never stop learning, and we wholeheartedly agree! Our staff is encouraged to train throughout their careers through continuing education classes and e-learning opportunities.

We know how different each home damage scenario can be, so we work hard to have the tools and knowledge needed to help you fully recover.

By staying informed of the latest information, we are able to adjust our own policies to ensure we are following current best practices. Technology is changing all the time, so we need to be able to adapt as well!

How This Training Benefits You

Our training and certifications allow us to handle any type of home damage that you face. We have the experience and the knowledge to complete your project thoroughly and efficiently, and we guarantee your satisfaction every time.

Choosing SERVPRO of The Mountains is one of the best decisions you can make for your home and your family! We can ensure your space is cleaned, dried, restored and well taken care of by our trained employees.

When you need help recovering from a disaster, SERVPRO is here for you. Get in touch 24/7 to start your disaster recovery.


7/6/2021 (Permalink)

SERVPRO technicians at work SERVPRO technicians stocking a truck so that they are ready for the next job.

We are close to home:

One of the wonderful benefits of living in Northeast Georgia is the laid-back environment. Our rural location allows us leisure to enjoy life and our neighbors.

We know that living in smaller towns and in the country can lead to supplies and services being delayed.

Sometimes, we must wait for professional service providers to travel from other areas. Often this is from as far away as Atlanta!

However, if your home or business experiences a fire, water, or mold damage, professionals who are trained to deal with such events live and work in our community.

SERVPRO of The Mountains is located north of Clarkesville, and is just a few minutes’ drive from Rabun, Habersham, White, and Banks Counties.

Being your neighbors, we care and take more pride in every customer and in giving them the highest quality service and professionalism.

Don’t wait on help that comes from many miles away! Call your local professionals at SERVPRO of The Mountains whenever you are facing fire, water, or mold challenges.

We are inspected and approved! SERVPRO of The Mountains

5/20/2021 (Permalink)

SERVPRO staff posed in front of a service truck SERVPRO staff are highly trained and available 24/7 to handle your water or fire clean up.

Every five years, each of the 1700+ SERVPRO franchises must go through a rigorous process of license renewal. This process is designed to review inspect and ensure that all of the various facets of each franchise are up to the standards that our industry and our customers expect.

Don & Terri Collins attended Franchise Management training at SERVPRO Industries in Gallatin, Tennessee. This refresher course included updates to key areas of leadership in our every changing industry.

This depth audit includes personnel safety, employee certifications, vehicle safety and compliance, equipment calibration, proper usage of cleaning agents and processes, proper licensing, insurance compliance and correct financial management. A rigorous inspection is performed to ensure that all of these various functions are being performed correctly.

SERVPRO of The Mountains is proud to announce that we have once again passed this audit and inspection and have had our license renewed for another five years. 

We are grateful to our staff who perform with excellence each day to ensure the success of these many important functions. We are thankful for our customers who have trusted us with the restoration of their homes and businesses over these past 33 years.

Can You Guess What Every Restoration Project We Do Has in Common? l SERVPRO® of The Mountains

5/20/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your home is damaged due to a disaster, contact SERVPRO of The Mountains. From start to finish, we will be here to help.

Did you know that every restoration project has at least one thing in common? As odd as that may sound, our experience proves that it’s true. The sooner you start repairing damage to your home, the easier it is to restore your home to its original condition.

Why is timing so important? It’s simple. Common household damage culprits can get worse much sooner than you probably expect. Hardwood floors and furniture can show damage within just a few days. Mold can begin to grow within hours.

You Can Count on Us Any Time

Our years of experience working on home restoration projects give us a unique insight into just how important it is to be a partner that’s available when you need us. And in most cases, home emergencies don’t happen on a set schedule.

That’s why we are available 247. You can call us any time, and we’ll be here to help you get the restoration project started.

Not only are you getting a partner who is available to you when you need us the most, but you’re also working with a highly skilled team of experts in their field.

The technicians you’ll meet will have the latest training and certifications in their chosen field. You can know the plan they come up with will take the latest home damage restoration techniques into account.

They’ll also be using the latest equipment available. We’re a SERVPRO location, so we have an affiliation with a trusted, national restoration leader. We bring the technology SERVPRO offers to the work we do here in the north Georgia.

Why You May Need Restoration Services

The reasons people seek our help can be as varied as homes and the families who live in them. But the most common reasons include damage from severe weather and home accidents and appliance malfunctions.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

A river flows through it… now how to keep your carpets clean!

8/25/2020 (Permalink)

rock wall with river pooling at the base, trees all around Another beautiful River in North East Georgia

Whether there is fishing, kayaking, tubing or just splashing under a waterfall, our rivers have so much to offer. This part of Northeast Georgia has some of the most scenic rivers in America.  Within minutes you can be on the river and lost in the grandeur of creation.  

The rivers that flow through this area include the Savannah, Tugaloo, Seneca, Oconee, Broad, Middle, North Fork, South Fork, Chattooga, Tallulah, and the Coleman.  And of course, the hundreds of creeks and brooks that feed them.

At the end of the day, we all want that beauty to stay outside.  But with kids, pets and all the fun outdoor adventures we can quickly bring in mud, sand, grit and who knows what else into our floors and carpets without even knowing.

The first line of defense are door mats.  A large welcome mat outside the front door and a small area rug on the inside of the door, this would give each guest a place to clean their feet prior to entering your beautiful home.

With the help of regularly vacuuming and keeping the carpets dry, this will help keep soils from our shoes to penetrate the carpet fibers.   The IICRC (Institute of Inspection Cleaning and Restoration Certification) states that over 80% of dry soils can be removed through proper vacuuming.

Your SERVPRO professional can recommend the best of our 5 quality cleaning methods to keep your carpets staying fresh and clean.

Enjoy the river and follow these cleaning tips to keep the outside where it belongs.

We are Cleaning Experts

4/7/2020 (Permalink)

SERVPRO logo, here to help Our knowledge and training of hazardous materials puts SERVPRO in a unique position to do what we love.. Help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Tri-County, 706-245-7109


Smoke House

12/26/2019 (Permalink)

Picture collage with 4 photos of SERVPRO headquarters and Smoke House With such an expansive training campus it's no wonder why SERVPRO is leading the industry.

Have you ever wondered how SERVPRO's technicians are trained to arrive to your home or business so well prepared to make it "Like it never even happened"? Here is a sneak peak at one of the secure training houses located INSIDE our 200,000 sqft Head Quarter facility in Gallatin TN. Pictured is the "Smoke House" which is a 2 story, furnished, full size home specifically built to be smoke/soot damaged and restored. Classes are split into van groups and as part of their training must clean the entire house to industry standards and pass inspection Some other features on the campus include a "Flood House" for Technicians going through Water Damage Restoration training, Product Laboratory where all SERVPRO products are made and tested, endless hallways of offices, classrooms and meeting rooms. T.V, studio/Green room for SERVPRO TV, Full size Gym, National emergency call center and the list goes on. With so much to offer it is no wonder why in 2007, SERVPRO Industries, LLC, was recognized by the American Society for Training and Development (ASTD) for its outstanding achievements in workplace learning, receiving the Golden Torch Award for Innovation in Practice. Also, Entrepreneur Magazine named SERVPRO the #1 Franchisor in the restoration industry every year since 2008. SERVPRO has been named one of the Top 10 Franchise Opportunities in Entrepreneur Magazine several times over the past 20 years.